My Sign User Manual
The guide describes how to use the Automatic and Remote Service Management Portal built by InfoCert.
Certificate: the set of information, presented in form of electronic file, that defines with certainty the match between the Holder identification data and his public key. A certificate define with certainty the CA of issue and the lenght of time of use.
To access the management portal of your remote signing certificate, you must connect to the My Sign site.
Authenticate with your login credentials:
The User ID is the one that has been assigned by InfoCert (available both in the Registration Request and in the confirmation e-mail arrived immediately after the registration of my data).
The password is the one you set when the remote signing certificate was activated.
If you have forgotten your password, you can recover it with the I Forgot the Password feature.
On the next welcome page, you will find the management menu of your signature certificate, remote or automatic:
In this section you will find general information about the certificate: status, activation date, unique identifier number.
At the top right of the screen you will find the Trusty chatbot icon, which is ready to answer any questions you may have.
In this section you can choose the OTP reception mode to finalize the Signature operations.
If you want to change the phone number linked to receiving OTPs, you must have access to the number currently in use to authorize the operation.
The OTP will be sent on your old phone number, that must be active when you start the change process.
This section displays the history of signatures made. Through the search filters it is possible to limit the search to a precise time frame.
Within the Change PIN section, you can change the security PIN of your certificate.
After entering the current PIN and the new one, which must be confirmed, proceed with a click on the Confirmation button.
For security reasons, the system will request validation by entering an OTP code that will be received via SMS.
In the Renew Digital Signature section, you can view the expiration date of your certificate and renew.
In this section you can temporarily suspend your signature or revoke it by permanently interrupting its validity.
By clicking on Suspend you will be redirected to a form to fill in with the details of your signature to finalize the operation.
By clicking on your name at the top right and choosing Manage your account, you will be redirected to the My Account portal where you can manage the Security Information associated with your account.
For more information on the My Account area linked to your Firma account, read HERE.
My Account: This section of the portal allows you to independently manage your "Security Information" to recover your account in case of loss and activate "Two-Factor Authentication" for your signing certificate.
To log out of the My Sign portal, click on the Get Out button, which can be found at the top right of the drop-down menu next to the Name/user.
