User Manual Identity Qualification Platform (IQP) - Backoffice Management
GLOSSARYIQP process: all steps that allow onboarding.Item: the individual element that can be processed in IQP Backoffice Management; it can be considered a ‘container’ of information related to the process being performed.Dossier: equivalent to the item.Job queue: the set of items present in IQP Backoffice Management for the selected IQP processes; the name of the job queue containing the item depends on the IQP process used for onboarding.The items in each queue are divided into:“Incoming call” items: requiring video identification that have not yet been assigned to an operator;“Queue” items: requiring offline identification or in-person identification that have not yet been assigned to an operator;“In progress” items: Items already accepted by an operator that are being processed. Once an operator accepts an item, only that operator can finish processing it.
